Delivery, Shipping & Returns

Live Love Nourish

ABN 81162474848

PO Box 466
Paddington,
QLD 4064

p: +61 438 688 011
e: contact@livelovenourish.com.au

Electronic Products

e-books:

Upon receipt of payment you will be provided with a link to download your purchase. If you have any issues with downloading your purchase, please contact us at contact@livelovenourish.com.au.

Programs:

After receipt of payment you will be granted access to your program. You will be sent additional information on how to create an account and log-in. You will continue to have access to the program for a duration of 8 weeks.

Physical Products

We endeavour to dispatch your order promptly within 1- 2 business days after your order has been processed. Orders will generally arrive within 7 - 10 business days.

We deliver Australia wide. Orders delivered within Australia will be sent to you via Australia Post and/or a courier service.

Please specify delivery instructions at the checkout.

Delivery costs will be specified at the check out before processing your payment.

Unfortunately we are unable to offer customer pick-up from our warehouse.

We do not deliver products that require postage outside of Australia.

If you have not received your order within 2 weeks from purchase please email us at contact@livelovenourish.com.au.

Returns and Refunds

Products

We endeavour to ensure our quality products and ordering system meets our customer’s satisfaction.

We appreciate notice of damage or shortfall in products within 48 hours of delivery via our Contact Us page. We will assess the return and assist you with appropriate returning, exchange, replacement or refund. Once products are dispatched, there will be strictly no refunds other than for defective merchandise.

Live Love Nourish does not take responsibility for direct or indirect damages and consequential losses associated with damage to goods occurring during delivery. All goods provided by Live Love Nourish leave the premises in perfect condition. Should these goods be received damaged it is considered the responsibility of the courier and should be pursued directly with them.

Services

For the purchase of any of our programs you will be eligible for a full refund at any time prior your program access being provided. Once your access to the program has commenced you will be ineligible for any refunds. If you are unable or unwilling to undertake the program please contact us contact@livelovenourish.com.au to discuss possible deferment of the start of your program or to transfer the program to another user. Upon request to cancel your program your access to the program will be discontinued.

Refunds

Refunds will be issued according to the requirements of the Australian Consumer Law and the respective state Sale of Goods Act legislation.

We will offer a refund only if we are unable to replace the defective goods and if we are contacted within 48 hours from the invoice date. No refunds are offered after 48 hours.

Product suitability is not guaranteed and no refunds are offered if you have changed your mind or the product is not suitable to your needs.

Unfortunately delivery and shipping costs are non-refundable.

Refunds will be issued by credit to the nominated credit card.

If you have purchased the LLN 8 Week Program, once the program has commenced you have been given access to the program’s full content and will be ineligible for any refunds. If you are unable to undertake the program under special circumstances please contact us via contact@livelovenourish.com.au and we will assess your circumstances for a deferred start.


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