HEALTHY LIVING ENTERPRISES PTY LIMITED ABN 81 162 474 848 trading as Live Love Nourish of PO Box 466 Paddington, QLD 4064 (“we”, “our”, “us” or “LLN”), complies with the Privacy Act 1988 (Cth) (“Privacy Act”) and the applicable Privacy Principles in the Privacy Act when handling personal information, together with the Queensland Health Quality and Complaints Commission Act 2006 (Qld) (“Health Act”) and the applicable Health Privacy Principles in the Health Act when handling personal information which is health information.
We take the protection of your personal information seriously. Personal information includes any information or opinion, whether true or not, about a person who is identified or whose identity can reasonably be established.
We collect personal information for the purposes of delivering our products and services. We may collect information through the Live Love Nourish website located at www.livelovenourish.com.au (“Site”), or in the course of providing our Services in person, verbally and/or in writing from time-to-time.
We collect personal information:
The kind of personal information we may collect will depend on who you are (e.g. a client or third party service provider) and the nature of your interaction with us, and may include your full name, email address, postal or residential address, age, weight, and any medical conditions or allergies/intolerances, billing information and other personal information. If you do not provide us with all the information we request, we may not be able to deliver our Services.
Some personal information we collect may include health information. We collect health information from customers for the purposes of providing dietary advice and meal plans.
This enables us to safely, appropriately and accurately provide our Services and assess the needs of our customer in the provision of our Services and to generally assist in optimising the quality of our service.
We may use any personal information collected (excluding health information) to provide our Services, operate the Site, send you our newsletter, respond to feedback and complaints, communicate with third party service providers, develop new Services, or if needed to enforce our Terms and Conditions with you. If you are a third-party service provider, we will use your personal information to email you to accept your offer to provide Services, correspond with you in relation to the provision of Services and to pay your invoices.
In all cases, unless you have opted out, you consent to us using your personal information (excluding health information) for direct marketing purposes in order to tell you about our Services. We may contact you by mail, telephone, email or SMS to market our products and Services. We will always give you the opportunity to opt out of receiving any future direct marketing correspondence.
We comply with the Health Privacy Principles in the collection, use and disclosure of all health information. We collect your health information:
Disclosure and sharing:
Data security and quality: We will take reasonable steps to protect the personal information we collect and hold from misuse, loss and interference and from unauthorised access and modification, and to make sure it is accurate, complete and up-to-date when we collect, use or disclose it.
To assist us, please ensure you provide us with your correct details, and let us know if you believe the information we have about you is inaccurate, incomplete, out of date or misleading (and we will take reasonable steps to correct the information). We may take steps to destroy or permanently de-identify information when it is no longer needed for any purpose for which it may be used or disclosed. We may retain and use de-identified information.
Our website: www.livelovenourish.com.au
Access, correction and complaints:
You can request, and we will provide you with access to, any personal information we hold about you (including any health information) (subject to any applicable legal exceptions). Please also let us know if you have any concerns or complaints about the way we are handling your personal information so we can address them. Requests should be submitted by email to firstname.lastname@example.org. Where our records are found to be inaccurate, we will promptly rectify any inaccuracies on the basis of the further information you provide.
Transfer in certain circumstances:
If there is a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation of us then, in our sole discretion, we may transfer, sell or assign personal information collected to one or more relevant third parties.